Privacy policy
How we handle personal data, why we hold it, and what you can ask us to do with it. Last updated 4 August 2026.
Draft notice: this document is a working draft prepared for launch. It should be reviewed against the Bangladesh data protection regime, and against GDPR where you serve customers or process data in the EU, before publication.
Who we are
Fusion Net Limited, Suite 16C, 16th Floor, Navana Tower, 45 Gulshan Circle-1, Dhaka-1212, Bangladesh, is the controller of the personal data described in this policy. Contact us at info@fusionbd.net with any privacy question or to exercise the rights below.
What we collect
- Enquiry data: name, organisation, business email, phone number and the content of your message, submitted through this website.
- Customer account data: contact details for authorised representatives, service addresses, billing details and support correspondence.
- Service data: connection and session records, traffic volumes and technical logs generated in delivering connectivity, telephony and hosting.
- Technical data: IP address, device type and browser information, used for security, fraud prevention and troubleshooting.
- Analytics data: anonymous statistics about how this website is used, collected only with consent.
Why we process it
| Purpose | Basis |
|---|---|
| Responding to enquiries and preparing proposals | Steps taken at your request before entering a contract |
| Providing and supporting contracted services | Performance of a contract |
| Billing, accounting and record retention | Legal obligation |
| Network security, abuse prevention and fault diagnosis | Legitimate interest |
| Regulatory reporting required of a licensed operator | Legal obligation |
| Website analytics | Consent |
| Marketing communication | Consent |
Traffic and communications data
As a licensed ISP and IPTSP we generate technical records necessary to route traffic, bill correctly and investigate faults. We do not inspect the content of customer communications except where strictly required to resolve a technical fault, and then only to the minimum extent necessary. Where Bangladeshi law obliges a licensed operator to retain or disclose specific records, we comply with that obligation and no further.
How long we keep it
Enquiry data is retained while the opportunity is live and for a reasonable period afterwards, normally no more than twenty-four months. Customer records are retained for the life of the contract and for the period required by accounting and licensing obligations. Technical logs are retained on a rolling basis proportionate to their security and diagnostic purpose.
Who we share it with
Only with parties who need it to deliver the service: upstream carriers, data centre and hosting providers, payment processors and specialist subcontractors engaged for a specific project. Each is bound by contract, and none may use the data for their own purposes. We do not sell personal data. Where a group company such as Selopia is engaged on a project, that engagement is covered by the same contractual protections.
International transfers
Customer workloads on Fusion Cloud remain hosted in Bangladesh. Where a supporting service involves transfer outside the country, we put appropriate safeguards in place before that transfer takes place.
Your rights
- Request a copy of the personal data we hold about you
- Have inaccurate data corrected
- Request erasure where we have no continuing legal basis to retain it
- Object to or request restriction of certain processing
- Receive your data in a portable format
- Withdraw consent at any time, without affecting processing already carried out
Write to info@fusionbd.net and we will respond within thirty days.
Cookies
We use a small number of cookies and similar local storage. Necessary items keep the site working, including remembering your cookie preferences, and run without consent. Analytics and marketing cookies run only if you enable them.
| Category | Purpose | Consent |
|---|---|---|
| Necessary | Consent preference, security, core site function | Not required |
| Analytics | Anonymous statistics on pages and features used | Required |
| Marketing | Measuring campaign performance | Required |
Changes
If we make a material change we will update the date at the top of this page and, where the change affects contracted services, notify customers directly.